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Student Hub - Frontline Assistant

Vacancy Details

Location: Regent's University London
Region: London
Job Type: Full Time Permanent
Category: Non Academic
Closing Date: 10/02/2019
Date Posted: 29/01/2019
Reference: 19/13/STU


Student Hub – Frontline Assistant 

Student Services 

Starting salary range: from £20,507 to £21,340 per annum dependent on skills, experience and qualifications

Grade: C

Hours: 35 per week 

Contract type: Permanent 

Vacancy Reference: RC19/13/STU

Are you passionate about providing outstanding customer service? 

Regent’s University London are committed to offering our students an excellent service and experience during their studies with us, and we are seeking two customer-focused individuals to join our Student Hub team as Frontline Assistants. 

In the key post you will be the first point of contact for our students offering support, advice and guidance on a range of standard enquiries either face-to-face or by phone. You will maintain an online record of the enquiries and visits received to the Hub and act as a point of contact between students and University colleagues, where referral for more specialist guidance is required. 

This role is all about customer service and being the face of Regent’s University London, so you will need to have experience of working in a student focused environment, ideally within the Higher Education sector. You’ll have good communication skills both face-to-face and over the phone and be able to offer advice in a professional, calm and supportive manner. 

You will have experience using various IT packages, such as Microsoft Word, Outlook and Excel, along with databases.  

About us 

Regent’s University London is London’s only independent, not-for-profit university, with a highly cosmopolitan community based in royal Regent’s Park and Marylebone. We have just under 4,000 students on campus, representing some 140 different nationalities.

Regent’s offers undergraduate and postgraduate degrees in Business & Management; Fashion & Design; Film, Media & Performance; Liberal Arts & Humanities; Politics & International Relations, and Psychotherapy & Psychology. 

We are a small, friendly and supportive University offering great benefits for our staff including:

30 days annual leave plus bank holidays and additional discretionary closure days over the Christmas period

Beautiful campus based in the heart of Regent's Park, a short walk from Baker Street or Great Portland Street stations

Excellent private pension scheme with options of a 7 - 10% employer contribution 

Season ticket loans for travel

Health care benefits via Benenden

Employee discount service

£3 a day spend on food on campus 

Free language classes (free places are subject to availability)

How to apply

Please visit our website to view further details and to apply online. Within your application, please provide a statement stating why you are suitable for the role, making reference to your skills and experience against the Person Specification.  

Should you not hear from us within 2 weeks of the closing date, then unfortunately your application has not been successful.

Closing date:  Midnight, Sunday, 10 February 2019

Selection Date(s): Tuesday 26 February 2019

Regent’s University London are an Equal Opportunities employer.

Please note, we advise applicants to use Internet Explorer, Google Chrome and Firefox (Version 34 and below) when completing theonline application form.


Salary: Starting Salary Range from £20,507 to £21,340 per annum
Contact 1
Contact Name: Recruitment Team
Telephone: 0207 487 7739
Email Address:

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